Refund Policy

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Refund Policy for Cleaning Care Services

 

Effective Date: 11/28/2024

Last Updated: N/A

 

This Refund Policy (“Policy”) governs the terms under which refunds may be issued by Cleaning Care Services, and is designed to ensure fair and consistent practices for our clients and business operations. This Policy forms part of our overall Terms and Conditions and is binding upon all users of our services.

 

By scheduling, purchasing, or using any of the services offered by Cleaning Care Services (“we,” “us,” or “our”), you (“client,” “customer,” or “you”) acknowledge and agree to the terms of this Refund Policy.

 

 

1. General Overview

 

Cleaning Care Services strives to provide high-quality, professional cleaning services. While we aim for complete satisfaction in every interaction, we recognize that unforeseen circumstances may occasionally lead to client dissatisfaction. This Policy outlines when and how refunds or other forms of compensation may be granted.

 

 

2. Service Satisfaction Guarantee

 

We offer a 24-hour Satisfaction Guarantee for all standard cleaning services. If you are not satisfied with any aspect of your cleaning, you must report the issue to us within 24 hours of the service completion. We will then, at our sole discretion, determine the appropriate remedy, which may include:

 

• Scheduling a complimentary re-clean of the affected areas

• Issuing a partial credit toward a future service

• Offering a partial or full refund, in line with the terms below

 

Failure to report dissatisfaction within the 24-hour window constitutes acceptance of the completed work, and no refund or remedy shall be offered thereafter.

 

 

3. Refund Eligibility

 

Refunds or partial refunds may be issued under the following conditions:

 

 

a. 

Non-Performance

 

• The scheduled service was not rendered due to fault or negligence on our part, with no reasonable notice or explanation.

• A cleaning appointment was canceled by us without offering to reschedule or provide credit.

 

 

b. 

Material Deficiency

 

• A significant portion of the agreed scope of work was not completed, and our team failed to correct the issue within a reasonable time.

• A critical service component (e.g., sanitation of high-touch surfaces, disposal of waste, major room left untouched) was omitted despite it being included in the service agreement.

 

 

c. 

Billing Errors

 

• Duplicate payments or overcharges were made through our system or third-party payment processors. We will investigate and refund any confirmed discrepancies.

 

 

4. Refund Limitations and Exclusions

 

Refunds will not be issued in the following circumstances:

 

• Client Inaccessibility: If our team is unable to access the premises due to locked doors, unsafe conditions, pets not secured, or lack of a contact person on-site.

• Missed Appointments Without Notice: No-show by the client or cancellation with less than 24 hours’ notice.

• Change of Mind: Client changes their mind after services have commenced or are completed.

• Subjective Expectations: Discontent based on personal preferences not communicated at the time of booking (e.g., scent of cleaning products, arrangement of items).

• Pre-existing Damage: We are not responsible for refunding or compensating for damage or deterioration that existed prior to our service.

• Force Majeure Events: Natural disasters, pandemics, power outages, or any events beyond our reasonable control.

 

 

5. Re-Cleans Before Refunds

 

In most eligible cases, Cleaning Care Services reserves the right to perform a re-clean of the affected area(s) before issuing any monetary refund. Re-cleans must be accepted and scheduled within 48 hours of the initial complaint.

 

A refund will only be considered if:

 

• The client remains unsatisfied after the re-clean, and

• The issue directly relates to the failure of Cleaning Care Services to meet the agreed-upon service scope.

 

 

6. Refund Request Procedure

 

All refund requests must be made in writing and submitted within 24 hours of the service date. The request must include:

 

• Full name of the client

• Address where service was provided

• Date and time of the service

• Description of the issue and desired resolution

• Supporting evidence (e.g., photos, videos, signed notes, or communications)

 

Requests can be submitted via email to: [Insert Email Address]

 

We aim to respond to all refund claims within 5 business days and resolve approved cases within 7 to 10 business days.

 

 

7. Payment Disputes and Chargebacks

 

In the event of a billing dispute, clients must first attempt to resolve the matter directly with Cleaning Care Services. Initiating a chargeback or payment dispute without prior notice and reasonable opportunity to resolve the matter will be treated as a breach of our service agreement.

 

We reserve the right to:

 

• Discontinue future service to clients who file unwarranted disputes or chargebacks

• Recover legal or collection fees incurred during dispute resolution

• Refer unpaid or disputed balances to third-party collections

 

 

8. Cancellation Policy

 

Clients may cancel or reschedule a service at no cost with a minimum of 24 hours’ advance notice. Cancellations made less than 24 hours prior to the appointment may be subject to the following charges:

 

• Less than 24 hours’ notice: 50% of the total scheduled service fee

• Same-day cancellation or no-show: 100% of the service fee

 

 

9. Legal Disclaimer

 

This Refund Policy does not constitute a waiver of any rights or remedies available under applicable consumer protection laws. Where local or federal law provides more favorable rights to the client, such laws shall prevail.

 

Nothing in this Policy shall be interpreted to limit the liability of Cleaning Care Services in the event of gross negligence, fraud, or willful misconduct.

 

 

10. Amendments to This Policy

 

Cleaning Care Services reserves the right to revise, amend, or replace this Refund Policy at any time without prior notice. Any updates will be published on our official website and/or made available upon request. Continued use of our services after any such changes constitutes your acknowledgment and acceptance of the revised policy.

 

 

11. Contact Us

 

For refund requests, complaints, or further clarification regarding this policy, please contact:

 

Cleaning Care Services

Email: service@cleaningcareservices.com

Phone: (1) 765  -374-8394

Office Address: 13398 Tegler Dr STE 120 133, Noblesville, IN 46060.